Key facts about Certus IT
Remote agents deployed on servers and workstations provide real time monitoring and instant notification of problems to the Certus IT Support Centre before they impact on the business.
Have your IT systems managed by qualified professionals:
Remote management allows highly qualified engineers to manage the IT systems from the Certus IT Support Centre. Day to day administration of systems such as running backups, updating anti-virus software, managing printers, applying patches and adding new users is all carried out from the Certus IT Support Centre.
Improve performance and reliability of your IT systems:
Continual performance monitoring ensures that network performance problems are identified and resolved quickly. Servers that are running low on resources such as disk space or memory are proactively managed to maximise reliability and performance by the Certus IT Support Centre engineers. Regular maintenance routines are automated and managed to ensure that servers and workstations are operating to their full potential.
Understand how your systems are performing:
Monthly or quarterly reporting to clients provides clear information measuring the level of service against pre-defined SLA’s. Asset management of hardware and software assets, system uptime reports and executive summary information are all available and regular reviews of performance reports with consultants allows you to plan your future IT strategy effectively.
Qualified on-site support when required - Fast:
Microsoft, Cisco, Citrix, Dell, and VMware qualified staff are available at all times to provide 2nd line on-site support and expert IT consultation. Service Level Responses from as little as 2hrs ensure that responses are fast and reliable.
Reduce the cost of managing and supporting your IT systems:
Outsourcing part or all of your IT systems management and IT support to Certus IT reduces the problems of recruitment and retention of skilled staff, and ensures that a wide range of experience across a broad spectrum of technologies is on hand at all times.
For a confidential discussion with one of our qualified consultants call on Tel: 0844 84 84 606